Refund policy

Return & Refund Policy

Last Updated: July 13, 2026.

Thank you for shopping with Elevated Essentialss Co. We specialize in clothing designed for tall women, and we want you to love every purchase. If something isn't quite right, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unworn, unwashed, and in its original condition.

  • Have all original tags attached.

  • Be free from stains, makeup, deodorant marks, perfume, pet hair, or any signs of wear.

  • Be returned in its original packaging whenever possible.

We reserve the right to refuse returns that do not meet these requirements.

Exchanges

Need a different size? We offer exchanges for eligible items, subject to inventory availability.

If your requested size or item is unavailable, you may choose:

  • A refund to your original payment method, or

  • Store credit to use on a future purchase.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items.

  • Gift cards.

  • Items marked "Final Sale."

  • Personalized or custom-made products.

  • Bodysuits, undergarments, and other intimate apparel (for hygiene reasons).

Refunds

Once your return is received and inspected, we'll send you an email confirming whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–10 business days for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item

  • A brief description of the issue

We'll make it right as quickly as possible by offering a replacement, exchange, or refund.

Return Shipping

Unless your item is defective or we made an error with your order, customers are responsible for return shipping costs.

We recommend using a shipping service with tracking, as Elevated Essentialss Co is not responsible for returns lost in transit.

Processing Time

Returns are typically processed within 3–5 business days after they arrive at our warehouse.

You'll receive an email notification once your return has been processed.

Cancellations

Orders are processed quickly. If you need to cancel or make changes to your order, please contact us as soon as possible.

While we'll do our best to accommodate your request, we cannot guarantee changes once an order has begun processing.

Package Protection (Optional)

If you purchased package protection at checkout, claims for lost, stolen, or damaged packages should be submitted according to the package protection provider's instructions.

If you did not purchase package protection, please contact the shipping carrier directly for assistance with delivery issues.

Contact Us

Questions? We're happy to help.

Email: support@elevatedessentialssco.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for choosing Elevated Essentialss Co. We're proud to create stylish clothing made specifically for tall women, and we appreciate your support!